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Project Communications Management ¡@ PMBOK Guide ¸©ú¾ÉŪ ¡@ Project Communications Management n Organizes and manages the project team n Processes include 1. communications Planning 2. Information Distribution 3. Performance Reporting 4. Manage Stakeholders
l ¡@ Communications Planning n Determines the information and communications needs of the stakeholders
l ¡@ Communications Requirements Analysis n A tool of Communications Planning n Results in the sum of the information needs of stakeholders n The total number of communication channels is ¡§n(n-1)/2¡¨, where n = number of stakeholders.
l ¡@ Communications Technology n A tool of Communication Planning n Factors that can affect the project include: l The urgency of the need for information l The availability of technology l The expected project staffing l The length of the project l The project environment
l ¡@ Communications Management Plan n The output of Communications Planning n Attributes can include: l Communications item l Purpose l Frequency l Start/end dates l Format/medium l Responsibility
l ¡@ Information Distribution n Involves making information available to project stakeholders in a timely manner n Includes implementing the communications management plan, as well as responding to unexpected requests for information ¡@ l ¡@ Communications Skills n Tools of Information Distribution n Sender is responsible for making the information clear and complete so that the receiver can receive it correctly, and for confirmation that it is properly understood n Receiver is responsible for making sure that the information is received in its entirety and understood correctly
l ¡@ Performance Reporting n Involves the collection of all baseline data, and distribution of performance information to stakeholders n Should generally provide information on scope, schedule, cost, and quality n Many project also require information on risk and procurement
l ¡@ Management Stakeholders n Manages communications to satisfy the needs of, and resolve issues with, project stakeholders n The project manager is usually responsible for stakeholder management ¡@ ¡@ ¡@ ¡@ ¡@ ¡@ ¡@ ¡@ ¡@ ¡@ ¡@ |